Troubleshooting
Having issues with CashCat? Find solutions to common problems and learn how to get back on track with your budgeting.
Account & Login Issues
Can't log in to my account
First, make sure you're using the correct email address and password. Check for caps lock and try copying/pasting your password to avoid typos.
Steps to try:
- 1. Clear your browser cache and cookies
- 2. Try logging in from an incognito/private window
- 3. Reset your password using the "Forgot Password" link
- 4. Try a different browser or device
Not receiving password reset emails
Check your spam/junk folder first. Password reset emails sometimes get filtered. Also verify you're using the same email address you signed up with.
💡 Add lemonaise.dev@gmail.com to your contacts to prevent future emails from being filtered
Account appears to be missing data
Make sure you're logged into the correct account. If you have multiple email addresses, you might have created separate accounts. Try logging in with different email addresses.
Budget & Transaction Issues
My budget doesn't add up to zero
In zero-based budgeting, your income minus all budget allocations should equal zero. If it doesn't, you need to adjust your category amounts.
To fix this:
- • If you have money left over: Add it to next month's budget!
- • If you're over budget: Reduce some category amounts
- • Remember: Every penny should be assigned to a category
Transaction won't save or keeps disappearing
This usually happens due to a poor internet connection or browser issues. Make sure all required fields are filled out correctly.
Required fields check:
- • Amount (must be a valid number)
- • Account selection
- • Vendor / payee (cannot be empty)
- • Category assignment
- • Date (cannot be empty)
Account balances don't match my bank
This usually means you have missing transactions or incorrect starting balances. Use the inbuilt CashCat 'comparison' tool to fix this. You can find this by going to the Transactions page, and then selecting your account from the dropdown menu. The option should appear below your balance.
Technical Issues
CashCat is loading slowly or not at all
Slow loading is usually caused by poor internet connection or browser cache issues. Try these steps in order:
- Check your internet connection
- Clear your browser cache and cookies
- Try a different browser or incognito mode
- Disable browser extensions temporarily
- Restart your browser or device
Buttons or features not working
If buttons don't respond or features aren't working, this is often a JavaScript issue. Make sure JavaScript is enabled in your browser settings.
Browser extensions like ad blockers can sometimes interfere with functionality. Try disabling them temporarily. CashCat doesn't run ads or track you!
Data not syncing across devices
Make sure you're logged into the same account on all devices. Changes should sync automatically when you have an internet connection.
Try refreshing the page or logging out and back in to force a sync.
Browser Compatibility
Supported Browsers
CashCat works best with modern browsers. For the best experience, use:
Still Need Help?
If you've tried these solutions and are still experiencing issues, we're here to help!
Email Support: lemonaise.dev@gmail.com
Include details about what you were trying to do and any error messages you saw.
What to Include:
- • What browser and device you're using
- • What you were trying to do when the problem occurred
- • Any error messages you saw
- • Screenshots if applicable
Back to Budgeting
Issues resolved? Get back to managing your finances: